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Frequently Asked Questions

These are answers to questions frequently asked when placing an order with Teknipart Ltd. Scroll down or use the menu in the left sidebar.


Information Pack

Download our full information pack PDF from here. Download PDF

The company information pack contains the following:

  • Company Details
  • Our Export Procedure Statement (incl EORI and XI EORI numbers)
  • Quality Certification (ISO 9001:2015)
  • Quality, Environmental, Ethical and Health & Safety Policies
  • RoHS and REACH Statements
  • TSCA and Proposition 65 Declarations
  • Conflict Minerals Statement and Declaration
  • GDPR Policy
  • Business Insurance Certificate
  • Terms and Conditions of Sale

Do I need to have an account, or can I pay by Credit Card?

Teknipart Ltd accept most major credit cards (excluding American Express). This is most often the quickest and easiest way to place an order, especially if you are likely to be a one time customer. For your own security please do not state your credit card details on your order, we will contact you separately for these details - please provide a land line telephone number (no mobiles please) so we can contact you. We offer the facility for credit card payment of first time orders to be made via the use of our secure Payment Portal, hosted and manged by Barclay Card Services.

The Sales Order Confirmation you receive from us, typically via email, will advise the total amount to pay on your order - please follow the "Payment" link on our home page, this process will typically only take a moment of your time, and we feel processing your own credit card details will help to improve the security of your personal information. If for any reason you are having difficulties using our payment portal please don't hesitate to contact our sales office 0333 207 9969.

For trade customers, or customers likely to order from Teknipart Ltd on a regular basis, we would recommend opening an account with Teknipart Ltd, this would offer payment terms of 30 days from date of invoice. When ordering please state you would like to open an account, don't worry there are no additional forms to fill in and will not delay the processing of your order. Please note, we are only able to open a credit account where your first order has a goods value of £100 or greater. Trade accounts can be settled by credit card, cheque or bank transfer - please refer to our bank details at the bottom of this page.Top


I am a private individual, not part of a company. Can I still buy from you?

We are mainly set up to deal with trade inquiries. Whilst we can accept orders from private individuals, orders have to be a minimum goods value of £30 (exc. VAT) with payment made via credit or debit card in advance of processing your order. It is unfortunately un-economic to deal with small orders from private individuals.Top


Orders from Non-UK Addresses

We are happy to accept orders from non-UK addresses/customers, and they can be placed in much the same way as described in our Ordering section. However we do require payment or receipt of cleared funds (via BACS or bank transfer) before we can start to process your order. Order from non-UK addresses may be subject to minimum order value.

On receipt of your order, we will send you a Sales Order Confirmation and Proforma Invoice, typically via email, which will advise the total amount to pay on your order. We would then ask you to make payment using a credit card (via our Payment Portal), or make a bank transfer for this amount to us. Details of our bank can be found at the bottom of the page. Once cleared funds are received we will commence processing & production of your order. NOTE: for your own security please do not state your credit card details on your order, we will contact you separately for these details.Top

 

Export Procedure Statement

We have carefully reviewed all our supply chain, import and export procedures and have made all necessary changes to ensure that our processes and those of our import/export partners are ready for 2021 and beyond Brexit. We already operate worldwide; completion of customs entries is nothing new to us.

We see no adverse impact on the operational efficiency of our manufacturing and supply capability resulting from Brexit. Please refer to our information pack for our export procedure statement and EORI numbers.
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What about prices and product availability?

Our new website shows our up to date latest prices, and also show our product availability. This information is updated on a regular basis during the day and is described as "near live", on a small number of occasions their may be a slight difference between stock availability quoted on our website and our actual stock, we confirm actual product availability on a "Sales Order Acknowledgement" emailed to you processing of your order.

Please note our sales order acknowledgement, supplied on receipt of orders, will contain the correct and over-riding price, and it is at this price that goods will be charged and invoiced.

Typical lead time on non-stock items is displayed on our website, if delivery times is critical to your application please contact our sales office for the latest delivery times.

Quantity Discounts
We now offer quantity discounts on our wide range or parts, our discounts are displayed on our website. For very large quantity enquiries, not shown on our quantity breaks please contact our sales office.

All prices quoted are nett prices and exclusive of V.A.T. Prices are quoted in pounds sterling, unless specifically stated other wise. Carriage costs are always charged extra.Top


Despatch Methods/Carriage Costs

We offer a number of different despatch methods, pricing is dependent upon weight, value of goods and speed of delivery:

UK Mainland
Next Day Delivery cost of £10.25. For orders over 1kg and upto 10kg, OR over £30 in value.

(Note: delivery times quoted are number of days after despatch of goods - not number of days after receipt or order, final delivery times are dependant upon stock availability and is advised via our Sales Order Acknowledgement).

Special despatches
Next Day Before 12 noon cost of £15
Next Day Before 10.30 cost of £25
Next Day Before 9.00 cost of £40.

Deliveries outside of the UK
While we can quote shipment costs to non-UK locations, we recommend the use of your own carrier/shipper account (such as UPS, Fedex, DHL, TNT etc.) - please include these details in your order.

Deliveries to the Channel Islands
The cost for delivery to the Channel Islands is £45.00. All orders will be declared with a CN22 or CN23 form depending on the value of the goods.Top


Can I receive my order in multiple part-consignments?

Yes, this is absolutely possible – please read on. On the 1st January 2021, the UK left the EU customs union. All orders shipped from Teknipart to countries outside of the UK will be supplied without the 20% UK VAT. Please note however that when the goods arrive in the EU or ROW country of delivery the courier (whether using our courier or your own chosen courier) will charge you the relevant rate of VAT in that country plus a small administration charge for customs handling and paperwork. Please note that this will apply to every delivery, so our policy is to ship the order in full once all goods are ready to avoid multiple courier administration fees. If, however you still wish to have a partial shipment of stocked items and understand the above, please speak to one of our friendly sales team who can help you with this request. Depending upon the nature of the goods ordered there may also be a small % of duty that is payable at time of customs clearance. If you have any questions regarding this, please contact us.Top


Cancellation Policy

We are unable to accept cancellation of any orders after the earlier of 5 days from receipt of your order, or dispatch of your goods. This is unfortunately due to costs that are incurred in design and CAD/CAM preparation, sourcing of materials and machine tooling and set-up costs. Notice of any order cancellation made within 5 days of receipt of the order must be in writing, and will only be deemed to have been accepted when we agree this in writing.Top


Returns Policy

We offer a very wide range of products and therefore we cannot accept return of goods, except where goods are faulty or damaged. We kindly ask you to please carefully check your requirements when placing your order -a few minutes taken to double check your requirements now will avoid disappointment and expense in the selection or specification of the wrong parts.

Where goods are faulty or damaged, please call our sales office for a goods return number (GRN) before returning any items. In exceptional circumstances where returns are accepted, other than due to damage, a 20% handling and re-stocking charge will be made (carriage charges are non-refundable), please call our sales office for a goods return number (GRN) before returning any items as we are unable to accept goods returned without a GRN.

We are unable to accept cancellation of any orders after 5 days of receipt of your order, this is unfortunately due to costs that are incurred in design and CAD/CAM preparation, sourcing of materials and machine tooling and set-up costs. Notice of any order cancellation made within five days of receipt of the order must be received by us in writing, and will only be deemed to have been accepted upon issue by us of an "Order Cancellation Acknowledgement".Top


Small Order Charges

Our business is primarily set-up to deal with trade and business customers, we have recently changed our Small Order Charge arrangements. For trade customers, i.e. registered companies, partnerships or LLPs we are able to accept orders under £30, which will be subject to a small order charge of £3.50. For private individuals, we have to specificy a minimum value of £50 and payment via credit or debit card. It is unfortunately un-economic to accept orders under £50 from private individuals Top


Where to I find a full Teknipart Order Number for a product?

All order numbers for a product can be viewed on our website - simply browse to the product details page for the product you want and look for the "Order No." column. Alternatively download the product technical datasheet which will contain the full datatable and the "Order Number" column.

Order number

Production of Non-standard or special parts

Teknipart are happy to quote for variations on our standard parts, and to quote for specials to your own drawing. Specials are subject to minimum cost effective production runs. If you would like us to quote for a special please kindly email your enquiry to use including your drawing, the quantity required and any other relevant information and we will have our production team review your requirements.

We are unable to accept cancellation of any orders after 5 days of receipt of your order, this is unfortunately due to costs that are incurred in design and CAD/CAM preparation, sourcing of materials and machine tooling and set-up costs. Notice of any order cancellation made within five days of receipt of the order must received by us in writing, and will only be deemed to have been accepted upon issue by us of an "Order Cancellation Acknowledgement".

Our standard returns policy applies, and unless faulty or damaged, we are unable to accept return of goods. We kindly ask you to please carefully check your requirements when placing your - order a few minutes taken to double check your requirements now will avoid disappointment and expense in the selection or specification of the wrong parts.Top


Technical Information - Materials

Aluminium technical information. Click here to download PDF.

Titanium technical information. Click here to download PDF.

Brass technical information. Click here to download PDF.

Nylon technical information. Click here to download PDF. Top


Quantity Discounts

We now offer quantity discounts on our wide range or parts, our discounts are displayed on our website. For very large quantity enquiries, not shown on our quantity breaks please contact our sales office. All prices quoted are nett prices and exclusive of V.A.T. Prices are quoted in pounds sterling, unless specifically stated otherwise. Carriage costs are always charged extra. Top


CAD Models of Parts

Teknipart Ltd offer a wide range of CAD models for its parts, not all parts are available but we are constantly working to expand the selection. Items with CAD models available will have downloadable files under the CAD and Data Sheet tab on the website when viewing the part number. We offer 3D CAD models in a wide variety of formats; ACIS, IGES, Parasolid, ProE, Slidworks and Step (we no longer support 2D CAD models).

CAD Models

Our CAD models are also available on a three pieced CD set, for your FREE copy please visit our catalogue request page. If you can not find a CAD model of the part you are looking for please do contact us, we may still be able to help.Top


Technical Support and Assistance

We have a team of Technical Sales Coordinators who are here to help with your technical calls and enquiries, you can contact them in a variety of ways:

Via telephone - 0333 207 9969 (8.30 am to 5.30 pm).
Via fax - 020 8579 6986 (24 hours).
Via email - sales@teknipart.co.uk

Please refer to our company information pack at the top of this page to see if your question can be resolved online. Top


What we stand for

Our up-to-date company policies can be located in our company information pack (see top of page). This includes (but is not limited to) our anti-bribery, anti-competitive conduct, counterfeit items, human rights and conflict minerals statements.Top


Do you have a trade counter?

We do not have a trade counter at our main address. All stock is held at a different site to our head office and the warehouse does not have the staff or the facilities to serve members of the public.Top


Can I visit to discuss my application?

We do not have the staff resources to help people who turn up without an appointment and we have to reluctantly advise that those who do will be turned away, as we simply cannot cope with this sort of enquiry. We can help people at our head offices for large inquiries with pre-arranged appointments. Alternatively we are happy to arrange for one of our sales engineers to visit to discuss large potential usage technical applications.Top


Certificates of Conformity

On request we are able to supply a Certificate of Conformity for your order, these certificates are charged at £7.50.Top


Quality Certification

Teknipart Ltd are certified to the BS EN ISO 9001:2015 quality management system, for the sale and distribution of workholding and fixturing products. For a copy of our quality certificate please see our company information pack. Top


Tightening Torque Information

Click here to download the tightening torque PDF. Top


RoHS Directive and compliance

Please refer to our company information pack for our RoHS and REACH statements, or the US-specific TSCA and CA Prop 65 declarations. Top


Sales Office Operating Hours

Our sales office and technical helpline can be contacted Monday-Friday, 8.30 am to 5.30 pm.
Via telephone - 0333 207 9969 or +(44) 01483 26 6799 (8.30 am to 5.30 pm).
Via fax - +(44) 01483 26 6798 (24 hours).
Via email - sales@teknipart.co.uk
Via post - Teknipart Ltd, Alexia House, Glenmore Business Park, Chichester, West Sussex, PO19 7BJTop


Teknipart Terms and Conditions of Sale

By placing an order with Teknipart Ltd you are deemed to accept Teknipart Standard Terms and Conditions of Sale. All orders are bound by these terms, for full T&C details click here.Top


Teknipart Ltd Bank Details

For BACs or wire transfer payments to Teknipart Ltd please use the following:
Our bank: Barclays Bank plc
Sort code: 20-03-79
Acc. Code: 73148289
Swift code: BUKBGB22
IBAN: GB64 BUKB20037973148289
Company registration no: 00861056
Company VAT number: GB226946735
Company EORI number: GB226946735000
Company XI EORI number: XI226946735000

Cheques payable to: Teknipart Ltd.Top


Feedback and Complaints

We take seriously your feedback on our performance, both good and bad. Should you be less than delighted with the service you receive from us, or feel we could make improvements, please email us at sales@teknipart.co.uk, where we will deal with your issue as swiftly as possible.Top


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